How do I return a purchase?
Please contact our Customer Service and include the following details in your enquiry:

Agent purchased:
– Order Number
– Name of the Item,
– Reason for return, and
– Item Photo

Customer purchased:
– Contact your seller/agent.

Depending on the reason, you may return for a refund or gift card. For more information, please refer to the table below:

We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. 

Please also include the following details in your form:
– Recorded video during unbox the parcel(s) received.
– Image of the Item/Parcel(s) received
– Name of Item
– Order Number

Please do not dispose of or throw away any of the items you’re writing in about! Lafleur Beauty Sdn Bhd may arrange to collect the product.

If you’ve experienced an allergic reaction with one of our products within 7 days, please stop using the product and get in touch with our Customer Service Team.

Your input will help us communicate to the factory/brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
– Your order number/ name of the agent that the item was purchased from;
– The full name of the product that caused an allergic reaction; and
– A detailed description of the symptoms experienced.

Our Customer Service Team may also ask for:
– A full view photo of your bank-in receipt “proof of purchased” (if applicable for non-agent purchased);
– Photos of the product; and
– High resolution/clear Photos of the affected area full face; and
– High resolution/clear Photos of the affected area zoom in. (If possible before & after allergic reaction)
– Product should be in new or “gently used” condition.

Since different skin types and conditions may react differently to our products and brands, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.

Products must be returned in new or gently used condition. Lafleur Beauty Sdn Bhd monitors return activity for abuse and reserves the right to reject and limit returns or exchanges at Lafleur Beauty Sdn Bhd in all instances.

All returns and exchanges are subject to  exchange policy upon receipt of order, subject to the following terms and conditions:

– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
– For online orders, shipping costs associated with the return of the product will not be covered by Lafleur Beauty Sdn Bhd.
– Your rights under any applicable consumer law are additional to and not affected by Lafleur Beauty Sdn Bhd’s return and exchange policy above.